Rami Privacy Policy — Your Data, Our Responsibility

Rami (rami.onl) is a trusted online betting and gaming platform. We believe your privacy is a fundamental right. This Privacy Policy clearly explains how Rami collects your personal information, why we collect it, and how it is kept secure.

This Privacy Policy applies whenever you create an account on Rami, use the platform, or contact us in any way. Continuing to use the platform means you have read and agreed to this policy.

Rami only collects information that is necessary to provide you with the best service. Data collection falls into three categories:

How we collect your data:

• Directly from you: Via registration forms, KYC documents, and support communications.
• Automatically: Through cookies, log files, and tracking technologies.
• From third parties: From payment providers and identity verification agencies, only when necessary.

Rami uses the data it collects for specific, limited purposes. Every reason your personal data is used is clearly listed below:

• Account Management: To create, manage, and secure your account.
• Payment Processing: To process deposits, withdrawals, and transactions.
• KYC Verification: To verify your identity and prevent money laundering.
• Customer Support: To handle your questions, complaints, and support requests.
• Promotional Communications: To inform you about bonuses and offers, only with your consent.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligation: To meet regulatory requirements.
• Platform Improvement: To analyze user experience and continuously improve our services.

Rami uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and support core platform functionality. Without these, the site cannot operate properly.
• Functional Cookies: Used to remember your preferences such as language and theme.
• Analytics Cookies: To understand which pages users spend the most time on. This data is fully anonymized.
• Security Cookies: To detect fraudulent activity and bots.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to log in to your account.

Rami never sells your personal information. However, in limited circumstances, data may be shared with the following parties:

• Payment providers: Mobile Pay, Nagad, Rocket — only the minimum necessary information is shared to complete transactions.
• KYC verification providers: Your ID information is securely shared for identity verification purposes.
• Law Enforcement Agencies: By court order or legal obligation.
• Cloud Service Provider: For data storage purposes — they are bound by strict confidentiality agreements.

Rami does not retain your data longer than necessary. Retention periods vary by data type and are outlined below:

Once the retention period expires, your data is securely deleted or anonymized.

As a rami user, you have several rights over your personal data. We respect these rights and make them as easy to exercise as possible:

Rami uses industry-standard security technology to protect your data. Our security framework is outlined below:

• SSL/TLS Encryption: All website and app traffic is protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security for logins and withdrawals.
• Regular Security Audits: Third-party experts regularly audit our systems for vulnerabilities.
• Data Masking: Sensitive information (such as payment numbers) is masked when displayed.
• Access Control: Only authorized personnel can access specific data.
• Server Security: Firewall protection, DDoS mitigation, and regular data backups.

Rami strictly prohibits use by anyone under the age of 18. We do not knowingly collect personal information from minors under any circumstances.

• Date of birth is verified at the time of registration.
• Age is re-verified during the KYC process.
• If any user is suspected to be under 18, their account is immediately suspended.
• If parents have any concerns, they can reach us at support@rami.onl.

Rami may update this Privacy Policy as needed. In the event of changes:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For major changes, you will be notified at least 14 days in advance via your registered email or SMS.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Archives of previous policies are retained and can be provided upon request.

For any privacy-related questions, concerns, or complaints, reach out to us directly:

• Email: support@rami.onl
• Live Chat: Click the chat icon at the bottom right of the website (24/7)
• Response Time: General inquiries: within 48 hours; formal requests: up to 30 days